Frequently Asked Questions

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Is Skin Stuff Australian made and owned?

Is Skin Stuff vegan and cruelty free ?

Yes! Skin Stuff is vegan and cruelty free

Skin Stuff is new, how do I trust it for my Teen?

Every product in the Skin Stuff range has been tried and tested and
guaranteed to be gentle, effective and safe. The quality of the products are of
salon standard and the combination of the 3 Steps will provide visible results
quickly whilst supporting the fragile and vulnerable young skin.

Is it HARSH?  A lot of acne ranges dry out the skin.

No, Skin Stuff is not harsh. It will not strip or dry out the skin. Skin Stuff is super moisturising and will leaving the skin feeling comfortable, dewy
and soft.

Is there anything in the products I might be allergic to?

SALICYLIC ACID: IF YOU HAVE ASPIRIN INDUCED ASTHMA YOU CANNOT USE THE TEEN GREAT
WASH.

Some plant oils have been used for their antiseptic and skin restoring
qualities (lemon oil and orange oil) in the TREATMENT MOISTURISER. Although
essential oils are natural, they can irritate some skins. ALWAYS AVOID the eye
area. You may need to use a product a few times for your skin to adjust. Any
warmth or irritation you feel should pass within a few minutes , if the
sensation persists, it should be removed and avoided.

Can I /my teen use Skin Stuff if they are taking medication for acne?

We don’t recommend you use SKIN STUFF if you are prescribed
RoAccutane/Accutane as that medication can impair the barrier and usually a
basic barrier cream is better than adding in any actives. 

SKIN STUFF can be used if your acne symptoms are being supported with
Antibiotics. It is still important to keep the surface clean and hydrated with
a regular routine. 

SKIN STUFF recommends teens with moderate to severe acne symptoms seek
additional advice and support from their healthcare professional.

How long will the products last?

These products are salon quality, active and concentrated.

A little goes a
long way. If used correctly the products should last around 3 months

Do your products have expiration dates ?

It is recommended that you use your products within 6 months of opening.
Airless pumps have been used to protect active ingredients. We chose the
bottles to be  a size that  you keep an eye on and restock regularly
as you assess the skin, (instead of 500mls of ‘bulk’ that just sits in the
corner). 

Can I find Skin Stuff in any shops ?

No. Part of providing salon quality products at a better price is delivering
the products directly from us to you.

When can I expect my order ?

Your order will be packed and posted within 24hrs. We use Australia Post for
delivery and tracking will be provided for delivery timeframe and security.

What if I react to the products or don’t like them?

Once the hygiene seal is broken, products cannot be returned. If you are
highly sensitive, we recommend you order a trial pack. Not every skincare
product is going to suit or get results for every skin and the problem skin is
a particularly challenging area. The SKIN STUFF 3 step kit is an active range
that includes ingredients to address the causes and symptoms of mild acne, your
skin may need support from added products (like serums and masks…coming) or may
need support from a healthcare professional.

Hi there, here are some facts to help you decide if SKIN STUFF is right for
You or Your Teen. We are here for you and very happy to receive your specific
questions via email:

team@skinstuff.shop